Health Insurance Counseling & Advocacy Program

Trained and registered counselors offer objective information to assist seniors and other people on Medicare make decisions about their health plan coverage. HICAP can help a consumer understand Medicare; compare Medicare Part D (prescription drug benefit) plans; compare private Medicare supplemental plans; review Medicare Advantage plan options, including HMOs; develop a system to organize doctor and hospital bills; file Medicare and private insurance claims; prepare Medicare appeals or challenge claim denials; learn about government assistance programs; explore long-term care options; and clarify your rights as a health care consumer. HICAP counselors do not sell any type of health care coverage. They do not endorse or recommend any specific plan or policy. Counseling is by appointment only. The service is free and personal information is kept confidential.